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We’re working hard to enable access for former AIA policy holders to My Resolution Life. We’ll let you know by email or post when this will be available.       
For options to help you manage your policy in the meantime, please click here.      

The most efficient way to manage your policy is to register for My Resolution Life portal. 

Here you can:

  • View your policy details
  • Update contact details and change your communication preferences
  • View your statements and correspondence 
  • Update your payment details

If you can't find what you are looking for or;

 

  • are having issues registering for My Resolution Life portal or; 
  • need more help 

Click Chat in the bottom right corner to be connected to an agent 9am - 5pm (AEST) Monday-Friday

Update name or date of birth


Website

Go to Find a form to find the relevant form for your product   

Update address details


Portal

  1. Log in to My Resolution Life portal
  2. My profile  → Address details
  3. Edit relevant information 

If you are a former AIA customer please: 

Click Chat in the bottom right corner to be connected to an agent 9am - 5pm (AEST) Monday-Friday   

OR

Go to Contact us - Resolution Life 

 


Website

Go to Find a form to find the relevant form for your product  

Update contact details


Portal

  1. Log in to My Resolution Life portal
  2. My profile  → Contact details
  3. Edit relevant information 

If you are a former AIA customer please: 

Click Chat in the bottom right corner to be connected to an agent 9am - 5pm (AEST) Monday-Friday  

OR 

Go to Contact us - Resolution Life 

 


Website

Go to Find a form to find the relevant form for your product  

Update communication preferences


Portal

  1. Log in to My Resolution Life portal
  2. My profile  → Communication preferences
  3. Edit relevant information  

 


Website

Go to Online enquiry, complete and submit the form for your product  

Update beneficiary details


Portal

  1. Log in to My Resolution Life portal
  2. My profile  → Beneficiary details
  3. Add beneficiary and follow the prompts   OR
  4. Select beneficiary from the list and edit details   OR
  5. Complete default enquiry form

 


Website

Go to Find a form to find the relevant form for your product   

Update tax file number


Portal

  1. Log in to My Resolution Life portal 
  2. My profile  → Tax file number and add TFN in provided field 

 


Website

Go to Find a form to find the relevant form for your product

Need more general information?

Take a look at our FAQs  

Decrease cover


Portal

  1. Log in to My Resolution Life portal
  2. Manage my cover → Decrease cover and complete default enquiry form

If you are a former AIA customer please:  

Go to Online enquiry - Resolution Life, complete and submit the form        

OR

Go to Find a form - Resolution Life to find the relevant form for your product 
 


Website

For more information on how to decrease your cover, please go to Manage your Resolution Life insurance 

Cancel cover


Portal

  1. Log in to My Resolution Life portal
  2. Manage my cover → Decrease cover and complete default form 

If you are a former AIA customer please:  

Go to Online enquiry - Resolution Life, complete and submit the form       

OR

Go to Find a form - Resolution Life to find the relevant form for your product 

 


Website

Go to Online enquiry, complete and submit the form 

Update occupation rating


Portal

  1. Log in to My Resolution Life portal
  2. Manage my cover → Apply to update your occupation rating 
  3. Complete questionnaire 

 


Website

Go to Online enquiry, complete and submit the form 

Update smoker status


Portal

  1. Log in to My Resolution Life portal
  2. Manage my cover → Update smoker status and complete questionnaire     

 


Website

Go to Find a form to find the relevant form for your product    

Reinstate policy


Portal

  1. Log in to My Resolution Life portal
  2. Manage my cover → Reinstate policy 

If you are a former AIA customer please:  

Go to Find a form - Resolution Life to find the relevant form for your product, complete and submit the form       

 


Website

To get help to reinstate your policy please click Chat in the bottom right hand corner to be connected to an agent 9am-5pm (AEST) Monday-Friday  

Opt out of inflation adjustment


Portal

  1. Log in to My Resolution Life portal
  2. Manage my cover → Opt out of inflation adjustment 

 


Website

For more information on how to opt out of inflation adjustment go to Inflation Adjustment 

Need more information? 

Take a look at our Product information FAQs   

Statements


Portal

  1. Log in to My Resolution Life portal
  2. Statements and correspondence → View statements and correspondence  

If you are a former AIA customer please: 

Click Chat in the bottom right corner to be connected to an agent 9am - 5pm (AEST) Monday-Friday  

OR

Go to Contact us - Resolution Life  

 


Website

Go to Online enquiry complete and submit the form 

Centrelink schedules


Portal

  1. Log in to My Resolution Life portal
  2. Documents and forms → Request a copy of the document

If you are a former AIA customer please: 

Click Chat in the bottom right corner to be connected to an agent 9am - 5pm (AEST) Monday-Friday   

OR

Go to Contact us - Resolution Life  

 


Website

Go to Online enquiry complete and submit the form   

Certificate of currency


Portal

  1. Log in to My Resolution Life portal
  2. Documents and forms → Certificate of currency and download copy of document. Note that you can only download one Certificate of currency every 24 hours.  

 


Website

Go to Online enquiry complete and submit the form 

Forms


Portal

  1. Log in to My Resolution Life portal
  2. Documents and forms → Forms
  3. A list of forms relevant for your policy is collated 

 


Website

You can find relevant forms for your product at Find a form  

Make a payment


Portal

  1. Log in to My Resolution Life portal
  2. Payments and transactions → Make a payment
  3. Follow prompts to complete payment 

 


Website

If you have a 15 or 20 digit Customer reference number or BPAY biller code and reference number please go to Make a payment

If you are a former AIA customer you can pay using BPAY, direct debit, EFT or credit card (based on your product). Check your latest statement or payment notice for details.  

Direct debit


Portal

  1. Log in to My Resolution Life portal
  2. Payments and transactions  → Direct debit details
  3. Update or enter your bank account or credit card details

If you are a former AIA customer please: 

Go to Find a form - Resolution Life to find the relevant form for your product, complete and submit the form    

 


Website

If you would like to make any changes or set up your direct debit details, please go to Make a payment 

Update banking details


Portal

  1. Log in to My Resolution Life portal
  2. Payments and transactions  → Direct debit details
  3. Update or enter your bank account or credit card details

If you are a former AIA customer please: 

Click Chat in the bottom right corner to be connected to an agent 9am - 5pm (AEST) Monday-Friday    

 


Website

Go to Find a form to find the relevant form 

Set up frequency of payments


Portal

  1. Log in to My Resolution Life portal
  2. Payments and transactions  → Other payment arrangements
  3. Complete and submit the form

If you are a former AIA customer please: 

Click Chat in the bottom right corner to be connected to an agent 9am - 5pm (AEST) Monday-Friday     

 


Website

Go to Find a form to find the relevant form for your product  

Transaction details


Portal

  1. Log in to My Resolution Life portal
  2. From the dashboard → More details
  3. Select the Transactions tab

 


Website

For assistance with obtaining a transaction history please click Chat in the bottom right corner to be connected to an agent 9am-5pm (AEST) Monday-Friday  

Need more information? 

Take a look at Payments and withdrawals FAQs  

Make a claim


Portal

  1. Log in to My Resolution Life portal
  2. Claims → Notice of intent to make a claim
  3. Follow steps in Claims tool
  4. Submit notice of intent 

If you are a former AIA customer please: 

Go to Online enquiry - Resolution Life, complete and submit the form    

 


Website

For more information on how to make a claim please visit Life Insurance claims   

Need more information?

Take a look at Claims FAQs    

Make a contribution


Portal

  1. Log in to My Resolution Life portal
  2. Payments and transactions → Make a payment
  3. Follow prompts to complete payment

If you are a former AIA customer please:

Click Chat in the bottom right corner to be connected to an agent 9am-5pm (AEST) Monday-Friday

OR

Go to Online enquiry, complete and submit the form

 


Website

For more information on how to make a contribution please visit Give your super a helping hand   

Find lost or unclaimed super


Website

For more information on how to find lost or unclaimed super please visit Find your lost super 

Withdrawals and maturities


Portal

Full withdrawal

  1. Log in to My Resolution Life portal
  2. Withdrawals  → Full withdrawal
  3. Complete form and submit 

Partial withdrawal

  1. Log in to My Resolution Life portal
  2. Withdrawals  → Partial withdrawal
  3. Complete form and submit

If you are a former AIA customer please:

Click Chat in the bottom right corner to be connected to an agent 9am-5pm (AEST) Monday-Friday

OR

Go to Online enquiry, complete and submit the form      

OR

Go to Find a form to find the relevant form for your product.  

 


Website

For more information on maturities and withdrawals please visit Maturities and withdrawals  

Balance


Portal

  1. Log in to My Resolution Life portal
  2. From the dashboard → More details
     
  3. Select the Investment tab to view balance

    OR
     
  4. Select Statements and correspondence from menu to view balance 

If you are a former AIA customer please:

Click Chat in the bottom right corner to be connected to an agent 9am-5pm (AEST) Monday-Friday 

OR

Go to Online enquiry, complete and submit the form    

 


Website

If you need help in finding your balance, please click Chat in the bottom right corner to be connected to an agent 9am-5pm (AEST) Monday-Friday  

Unit pricing and account balance

There are two main factors to consider when determining the value of your account balance:

1.    The number of units you hold within your investment option(s), and  

2.    The unit price (for each investment option you hold). 

 

How to work out your account balance:

Number of units x Unit price for each investment option = Value of your account balance* 

Go to Unit Prices - Resolution Life for more information    

* The value of your account balance may be subject to market fluctuations, fees and taxes upon withdrawal and is effective as at the date of the declared unit price. For the most accurate and up to date value of your account balance, please contact us.

Need more information?

Take a look at Payments and withdrawals FAQs   

What you need to know

Any advice on this website is provided by Resolution Life Australasia Limited ABN 84 079 300 379, AFSL No. 233671 (Resolution Life), and is general advice and does not take into account your objectives, financial situation or needs. Before acting on this advice, you should consider the appropriateness of the advice having regard to your objectives, financial situation and needs, as well as the relevant product disclosure statement and/or policy document, available from Resolution Life at resolutionlife.com.au or by calling 133 731, before making a decision on whether to acquire, or continue to hold, the product. 

The Target Market Determinations (TMDs) for our financial products (where applicable) can be found at Target Market Determinations (TMDs). The TMDs describe the key features and attributes of an applicable product that affect whether it is likely to be consistent with the objectives, financial situation and needs of consumers in the target market.

Resolution Life is part of the Resolution Life Group and can be contacted via contact us or by calling the phone number mentioned above.