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Contact us - Online Enquiry Form
Step 1: Your details
Are you the customer?
Yes
No
Policy Number
What is your relationship to the customer
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Servicing adviser
Non-servicing adviser
Authorised third party
Employer
Power of attorney
Solicitor
Other
Describe your relationship
Your name
Title
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Mr
Mrs
Ms
Dr
First name
Last name
Your contact details
Email address
Home number
Mobile number
Customer name
Title
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Mr
Mrs
Ms
Dr
First name
Last name
Gender
Male
Female
Rather not say
Other
Enter details
DOB
Customer address
Address
Suburb
State
State
Select state
ACT
NSW
NT
QLD
SA
TAS
VIC
WA
Postcode
Country
- None -
Afghanistan
Albania
Algeria
American Samoa
Andorra
Angola
Anguilla
Antarctica
Antigua & Barbuda
Argentina
Armenia
Aruba
Ascension Island
Australia
Austria
Azerbaijan
Bahamas
Bahrain
Bangladesh
Barbados
Belarus
Belgium
Belize
Benin
Bermuda
Bhutan
Bolivia
Bosnia & Herzegovina
Botswana
Bouvet Island
Brazil
British Indian Ocean Territory
British Virgin Islands
Brunei
Bulgaria
Burkina Faso
Burundi
Cambodia
Cameroon
Canada
Canary Islands
Cape Verde
Caribbean Netherlands
Cayman Islands
Central African Republic
Ceuta & Melilla
Chad
Chile
China
Christmas Island
Clipperton Island
Cocos (Keeling) Islands
Colombia
Comoros
Congo - Brazzaville
Congo - Kinshasa
Cook Islands
Costa Rica
Croatia
Cuba
Curaçao
Cyprus
Czechia
Côte d’Ivoire
Denmark
Diego Garcia
Djibouti
Dominica
Dominican Republic
Ecuador
Egypt
El Salvador
Equatorial Guinea
Eritrea
Estonia
Eswatini
Ethiopia
Falkland Islands
Faroe Islands
Fiji
Finland
France
French Guiana
French Polynesia
French Southern Territories
Gabon
Gambia
Georgia
Germany
Ghana
Gibraltar
Greece
Greenland
Grenada
Guadeloupe
Guam
Guatemala
Guernsey
Guinea
Guinea-Bissau
Guyana
Haiti
Heard & McDonald Islands
Honduras
Hong Kong SAR China
Hungary
Iceland
India
Indonesia
Iran
Iraq
Ireland
Isle of Man
Israel
Italy
Jamaica
Japan
Jersey
Jordan
Kazakhstan
Kenya
Kiribati
Kosovo
Kuwait
Kyrgyzstan
Laos
Latvia
Lebanon
Lesotho
Liberia
Libya
Liechtenstein
Lithuania
Luxembourg
Macao SAR China
Madagascar
Malawi
Malaysia
Maldives
Mali
Malta
Marshall Islands
Martinique
Mauritania
Mauritius
Mayotte
Mexico
Micronesia
Moldova
Monaco
Mongolia
Montenegro
Montserrat
Morocco
Mozambique
Myanmar (Burma)
Namibia
Nauru
Nepal
Netherlands
Netherlands Antilles
New Caledonia
New Zealand
Nicaragua
Niger
Nigeria
Niue
Norfolk Island
Northern Mariana Islands
North Korea
North Macedonia
Norway
Oman
Outlying Oceania
Pakistan
Palau
Palestinian Territories
Panama
Papua New Guinea
Paraguay
Peru
Philippines
Pitcairn Islands
Poland
Portugal
Puerto Rico
Qatar
Romania
Russia
Rwanda
Réunion
Samoa
San Marino
Saudi Arabia
Senegal
Serbia
Seychelles
Sierra Leone
Singapore
Sint Maarten
Slovakia
Slovenia
Solomon Islands
Somalia
South Africa
South Georgia & South Sandwich Islands
South Korea
South Sudan
Spain
Sri Lanka
St. Barthélemy
St. Helena
St. Kitts & Nevis
St. Lucia
St. Martin
St. Pierre & Miquelon
St. Vincent & Grenadines
Sudan
Suriname
Svalbard & Jan Mayen
Sweden
Switzerland
Syria
São Tomé & Príncipe
Taiwan
Tajikistan
Tanzania
Thailand
Timor-Leste
Togo
Tokelau
Tonga
Trinidad & Tobago
Tristan da Cunha
Tunisia
Turkey
Turkmenistan
Turks & Caicos Islands
Tuvalu
U.S. Outlying Islands
U.S. Virgin Islands
Uganda
Ukraine
United Arab Emirates
United Kingdom
United States
Uruguay
Uzbekistan
Vanuatu
Vatican City
Venezuela
Vietnam
Wallis & Futuna
Western Sahara
Yemen
Zambia
Zimbabwe
Åland Islands
Customer contact details
Email address
Home number
Mobile number
Step 2: Your communication preferences
I would like to be contacted by:
Email
Phone
Mobile
Step 3: Your enquiry
I want to
- Select -
Make changes to my Payment details
Make changes to my Insurance policy
Make changes to my Super policy
Make changes to my Investment policy
Make changes to my Retirement policy
Make changes to my Bonds policy
Make changes to my Whole of Life & Endowment (Conventional) policy
Make changes to my communication preferences
Update my personal details
Make an enquiry about Payments
Make an enquiry about Claims
Make an enquiry about my Insurance policy
Make an enquiry about my Super policy
Make an enquiry about my Investment policy
Make an enquiry about my Retirement policy
Make an enquiry about my Bonds policy
Make an enquiry about my Whole of Life & Endowment (Conventional) policy
Make an enquiry about My policy's maturity
Make an enquiry about My AMP
Make a complaint
Request a document from AMP Life
Make a general enquiry
Request type
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Amend payment frequency to Fortnightly
Amend payment frequency to Monthly
Amend payment frequency to Yearly
Request type
- Select -
Change my policy ownership
Change the life insured
Decrease or increase cover
Remove a CPI increase
Add a CPI Increase
Take up a CPI increase
Request an insurance quote
Request a reinstatement of my insurance
Cancel my insurance
Request a premium and cover pause/premium waiver
Request a re-assessment of my policy (i.e. change in smoker status, occupation, etc.)
Remove current advisor
Add new advisor details
Add a new beneficiary
Remove beneficiary
Other insurance policy change
Request type
- Select -
Change my policy ownership
Close account
Remove current advisor
Add a new beneficiary
Remove beneficiary
Other super policy change change
Request type
- Select -
Change my policy ownership
Close account
Remove current advisor
Add new advisor details
Add a new beneficiary
Remove beneficiary
Other investment policy change
Request type
- Select -
Change my policy ownership
Close account
Remove current advisor
Add new advisor details
Add a new beneficiary
Remove beneficiary
Other retirement policy change
Request type
- Select -
Change my policy ownership
Close account
Remove current advisor
Add new advisor details
Add a new beneficiary
Remove beneficiary
Other bonds policy change
Request type
- Select -
Change my policy ownership
Close account
Remove current advisor
Add a new beneficiary
Remove beneficiary
Other whole of life & endowment policy change
Request type
- Select -
Enter details
Request type
- Select -
Name change
Amend date of birth
Update phone number
Update email address
Update address
Request type
- Select -
Enquire about a missed payment/premium
Confirm payment/premium amount
Confirm if payments/premiums are up to date
Provide supporting documents in order to support a payment
Other payment query
Follow-up an outstanding Claims payment
Follow-up an outstanding Super payment
Follow-up an outstanding Investment payment
Follow-up an outstanding payment - Other
Request type
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Hypothetical claim query
Lodge a claim
Query about a recently lodged claim
Provide documents for a claim
Enquire about a claims payment
Request a copy of the claim file
Other claims query
Request type
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Confirm my insurance cover details
Request a copy of the policy document
Request a copy of the Product Disclosure Statement (PSD)
Underwriting preassessment request
Confirm current advisor details
Request a beneficiary form
Other insurance policy query
Request type
- Select -
Request a withdrawal form
Withdrawal amount query
Exit fee query
Tax deduction on super
Super confirmation (super search)
Super contributions enquiry
Request a super rollover form
Confirm current advisor details
Request a beneficiary form
Other super policy query
Request type
- Select -
Confirm current advisor details
Request a beneficiary form
Other investment policy query
Request type
- Select -
Confirm current advisor details
Request a beneficiary form
Other retirement policy query
Request type
- Select -
Confirm current advisor details
Request a beneficiary form
Other bonds policy query
Request type
- Select -
Confirm current advisor details
Request a beneficiary form
Other whole of life & endowment policy query
Request type
- Select -
Confirm maturity date
Confirm maturity amount
Clarify bonuses paid
Loan query
Confirm surrender amount
Other maturity query
Request type
- Select -
Issue with the application (app)
Registration details enquiry/forgotten details
Password reset
Other My AMP query
Request type
- Select -
Make a complaint
Request type
- Select -
Balance/statement
Australian Taxation Office (ATO) statement
Certificate of currency
Centrelink certificate
Other document
Request type
- Select -
Enter details
For a quicker experience, this can be viewed on My AMP
For a quicker experience, this can be viewed on My AMP
For a quicker experience, this can be viewed on My AMP
For a quicker experience, this can be viewed on My AMP
For a quicker experience, this can be viewed on My AMP
For a quicker experience, this can be viewed on My AMP
For a quicker experience, this can be viewed on My AMP
For a quicker experience, this can be viewed on My AMP
For a quicker experience go to 'Make a Claim'
For a quicker experience, this can be done on My AMP
For a quicker experience, you can download from 'Forms'
For a quicker experience, you can download from 'Forms'
For a quicker experience, you can download from 'Forms'
For a quicker experience, you can download from 'Forms'
For a quicker experience, you can download from 'Forms'
For a quicker experience, you can download from 'Forms'
Please enter your Claim number if known
Please enter your Claim number if known
Comments to support your enquiry
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