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AMP Life helping customers back to work

AMP Life’s Recovery Team has developed a rehabilitation and referral matrix for consistent and targeted decision-making to help ill and injured customers return to work faster.

Since it was developed a year ago, AMP Life’s Recovery Team has referred over 650 people to rehabilitation services; helping 200 customers return to work and a further 145 people improve their capacity to work.

Executive General Manager AMP Life Michael Paff said the aim was to develop a personalised strategy for each customer, rapidly connecting them to the services most appropriate to their needs.

“There is strong evidence that demonstrates the longer a person is out of the workplace, the harder it is to return. 1While life insurance provides a valuable financial safety net, it doesn’t cover a customer’s full salary or include superannuation.

Work is not only essential for financial wellbeing, it also provides a sense of purpose and social connection,” Mr Paff said.

Since the onset of COVID-19, the AMP Life claims team has intensified its efforts to support customers in need, improving return to work outcomes for around 70% of clients.

The team has provided more than 230 hours of support to customers living with a mental health condition – a recognition of the importance of mental wellbeing at a time of heightened societal stress, and of the significant role mental health issues can play in delaying a return to paid employment.

“This is a difficult and anxious time for everyone, but especially for those who have already suffered a mental or physical illness or injury,” Mr Paff said.

“That makes it all the more important for us to provide professional support so they can start the path to recovery and back to work.”

“The current pandemic and its economic consequences have underlined the benefits of maintaining a link to paid employment and the risks of becoming detached from the workforce.  The rehabilitation matrix is helping us provide much needed personalised support, especially during unprecedented times”.



1The Australasian Faculty of Occupational & Environmental Medicine, Realising the health benefits of work – An evidence update. The Royal Australasian College of Physicians, November 2015.

Important information

AMP Life Limited ABN 84 079 300 379, AFSL No. 233671 (AMP Life), has proudly served customers in Australia since 1849. AMP Limited ABN 49 079 354 519 (AMP Limited) has sold AMP Life to the Resolution Life group whilst retaining a minority economic interest. AMP Limited has no day-to-day involvement in the management of AMP Life whose products and services are not affiliated with or guaranteed by AMP Limited. AMP Limited is not liable for products issued by AMP Life or any statements or representations made in the PDS or policy document for those products. “AMP”, “AMP Life” and any other AMP trademarks are used by AMP Life under licence from AMP Limited.

Any advice and information on this website is general in nature and is provided by AMP Life, which is part of the Resolution Life group. The advice does not take into account your personal objectives, financial situation or needs. Therefore, before acting on the advice, you should consider the appropriateness of the advice, having regard to those matters as well as the relevant product disclosure statement (PDS) or policy document, available from AMP Life at amplife.com.au or by calling 133 731, before making a decision about the product. Consider speaking to a financial adviser if you have any concerns.

If you decide to purchase or vary a financial product, AMP Life and/or other companies within the Resolution Life group will receive fees and other benefits, which will be a dollar amount or a percentage of either the premium they pay or the value of their investments. You can ask us for more details.

AMP Life is part of the Resolution Life group and can be contacted on 133 731 or via the contact us page.

Life Insurance Code of Practice

The Life Insurance Code of Practice is issued by the Financial Services Council (FSC) and sets out the life insurance industry’s commitment to high customer service standards, consistency and principles of conduct.

As a member of the FSC, AMP supports the Life Insurance Code of Practice. You can find more information here.