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Make a claim

We'll be there for you when you need us

We understand you’re going through a difficult time, so we’ve made claiming as simple as we can for you.

In 2019, AMP Life supported and paid claims to over 10,400 of our customers. We paid $1.144 billion in claims across our trauma, life, terminal illness, total and permanent disablement, and income protection insurance plans. See a sample of our claims amounts and the age groups of the people we paid claims to in 2019.

How to claim

To claim if you have suffered a serious injury, illness or terminal illness:

OnlineNotify us of your intent to claim using our claims notification service
Call us

133 731  - Mon to Fri 8:30am - 5pm (AEST) for AMP Life Insurance Products

1300 366 214 - Mon to Fri 8:30am - 5pm (AEST) for AMP Superannuation Products

Write to usAMP Claims, PO Box 181, PARRAMATTA, NSW 2124


To claim as a result of a death:

OnlineLodge your claim using our online claims service
Call us

133 731  - Mon to Fri 8:30am - 5pm (AEST) for AMP Life Insurance Products

1300 373 654 - Mon to Fri 8:30am - 5pm (AEST) for AMP Superannuation Products

Write to usAMP Claims, PO Box 300, PARRAMATTA, NSW 2124


Realising your best life

We want to provide you and your family with much more than financial support. If you need to make a claim, we’ll focus on helping you get back to everyday life as soon as possible. While this may involve paying a claim, it may also involve rehabilitation, working with your employer on a return to work program, or even the offer of domestic services to allow you to focus on your health and recovery.

Documents and downloads

Life insurance claimspdf_icon We know that claims always happen at a stressful time. So we’ve put together some information about our claims process to make it as easy as possible.

Important information

AMP Life Limited ABN 84 079 300 379, AFSL No. 233671 (AMP Life), has proudly served customers in Australia since 1849. AMP Limited ABN 49 079 354 519 (AMP Limited) has sold AMP Life to the Resolution Life group whilst retaining a minority economic interest. AMP Limited has no day-to-day involvement in the management of AMP Life whose products and services are not affiliated with or guaranteed by AMP Limited. AMP Limited is not liable for products issued by AMP Life or any statements or representations made in the PDS or policy document for those products. “AMP”, “AMP Life” and any other AMP trademarks are used by AMP Life under licence from AMP Limited.

Any advice and information on this website is general in nature and is provided by AMP Life, which is part of the Resolution Life group. The advice does not take into account your personal objectives, financial situation or needs. Therefore, before acting on the advice, you should consider the appropriateness of the advice, having regard to those matters as well as the relevant product disclosure statement (PDS) or policy document, available from AMP Life at amplife.com.au or by calling 133 731, before making a decision about the product. Consider speaking to a financial adviser if you have any concerns.

If you decide to purchase or vary a financial product, AMP Life and/or other companies within the Resolution Life group will receive fees and other benefits, which will be a dollar amount or a percentage of either the premium they pay or the value of their investments. You can ask us for more details.

AMP Life is part of the Resolution Life group and can be contacted on 133 731 or via the contact us page.

Life Insurance Code of Practice

The Life Insurance Code of Practice is issued by the Financial Services Council (FSC) and sets out the life insurance industry’s commitment to high customer service standards, consistency and principles of conduct.

As a member of the FSC, AMP supports the Life Insurance Code of Practice. You can find more information here.