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Are you experiencing financial difficulty?

Supporting you in periods of financial difficulty

If you're an AMP Life insurance customer experiencing financial difficulty and having trouble meeting your insurance premiums, please call us to talk about how we may be able to help you.

We understand that everyone’s circumstances are unique, so we'll assess your situation and discuss your options to help you through this period. These options could include:

  • Accessing features within your policy that may reduce or waive your premium
  • Altering your options or cover levels to make your premium more affordable – you can read more about this here.
  • You may be eligible to pause your cover and premium for a period of 3, 6, or 12 months – you can learn more about this offer here.
  • If your employment circumstances have changed, such as experiencing a reduction in income or unemployment, please contact us to talk through the impact this may have on your insurance cover.

Other ways to get support

In addition to speaking with us, you might like to reach out to other organisations for further support or view online resources for more information. View a list of these here.

We're here to help

If you have any questions about your insurance:

Important information

Any advice and information on this website is general in nature and is provided by AMP Life Limited ABN 84 079 300 379 (‘AMP Life’), which is part of the Resolution Life group. The advice does not take into account your personal objectives, financial situation or needs. Therefore, before acting on the advice, you should consider the appropriateness of the advice, having regard to those matters.

AMP Elevate insurance is jointly issued by Equity Trustees Superannuation Limited (ETSL) ABN 50 055 641 757 (trustee) as trustee for the National Mutual Retirement Fund  and AMP Life.

AMP Limited ABN 49 079 354 519 has sold AMP Life to the Resolution Life group whilst retaining a minority economic interest. AMP Limited has no day-to-day involvement in the management of AMP Life whose products and services are not affiliated with or guaranteed by AMP Limited. AMP Limited is not liable for products issued by AMP Life or any statements or representations made in the PDS or policy documents for those products. “AMP”, “AMP Life” and any other AMP trademarks are used by AMP Life under licence from AMP Limited. AMP Life is part of the Resolution Life group and can be contacted on 133 731 or via the contact us page. If you decide to purchase or vary a financial product, AMP Life and/or other companies within the Resolution Life group will receive fees and other benefits, which will be a dollar amount or a percentage of either the premium they pay or the value of their investments. You can ask us for more details.

All information on this website is subject to change without notice.

Life Insurance Code of Practice

The Life Insurance Code of Practice is issued by the Financial Services Council (FSC) and sets out the life insurance industry’s commitment to high customer service standards, consistency and principles of conduct.

As a member of the FSC, AMP supports the Life Insurance Code of Practice. You can find more information here.