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Insurance claims and client care

Enhancing your client value proposition

We’re there for your customers

In 2019, AMP Life paid out $1.144 billion in claims across its trauma, life, terminal illness, total and permanent disablement, and income protection insurance plans. See a summary of how our support has increased over time, and a sample of our claims amounts and the age groups of the people we paid claims to in 2019.

Our claims approach

To help your customers achieve the best life they can, we want to provide more than just financial support. Our aim is to do more to help in the long-term and help clients and their families every step of the way.

We have improved the way we manage income protection (IP)/ temporary incapacity (TI) insurance claims as well as our retail and corporate lump sum insurance claims ie trauma, temporary and permanent disablement (TPD).

Benefits for your customers

  • Proactive and early intervention case management practices
  • Simple and more personal interactions driven through conversations and not forms
  • Sound and evidence based decision making
  • A tailored approach that focuses on the individuals circumstances
  • Rehabilitation and return to work support

What it means for you

  • Less time and effort on paperwork and more time to spend with clients
  • More proactive contact by case managers throughout the lifecycle of a claim
  • Reassurance that your client has been given the support they need to reach their goals

Documents and downloads

Important information

AMP Life Limited ABN 84 079 300 379, AFSL No. 233671 (AMP Life), has proudly served customers in Australia since 1849. AMP Limited ABN 49 079 354 519 (AMP Limited) has sold AMP Life to the Resolution Life group whilst retaining a minority economic interest. AMP Limited has no day-to-day involvement in the management of AMP Life whose products and services are not affiliated with or guaranteed by AMP Limited. AMP Limited is not liable for products issued by AMP Life or any statements or representations made in the PDS or policy document for those products. “AMP”, “AMP Life” and any other AMP trademarks are used by AMP Life under licence from AMP Limited.

Any advice and information on this website is general in nature and is provided by AMP Life, which is part of the Resolution Life group. The advice does not take into account your personal objectives, financial situation or needs. Therefore, before acting on the advice, you should consider the appropriateness of the advice, having regard to those matters as well as the relevant product disclosure statement (PDS) or policy document, available from AMP Life at amplife.com.au or by calling 133 731, before making a decision about the product. Consider speaking to a financial adviser if you have any concerns.

If you decide to purchase or vary a financial product, AMP Life and/or other companies within the Resolution Life group will receive fees and other benefits, which will be a dollar amount or a percentage of either the premium they pay or the value of their investments. You can ask us for more details.

AMP Life is part of the Resolution Life group and can be contacted on 133 731 or via the contact us page.

Life Insurance Code of Practice

The Life Insurance Code of Practice is issued by the Financial Services Council (FSC) and sets out the life insurance industry’s commitment to high customer service standards, consistency and principles of conduct.

As a member of the FSC, AMP supports the Life Insurance Code of Practice. You can find more information here.