We are excited to announce our new integrated digital solution - AMP Life Central.
As part of AMP Life’s strategy to become a data driven, digital business we’ve invested in new technology. AMP Life Central will replace Planner Portal and Salesforce, and both our web and mobile MyAMP app.
It’s important to note - You will continue to use AMP Planner Portal to service your customers for AMP products and services now and after the launch of AMP Life Central.
A simple digital experience
When we started separating from AMP’s systems, it became clear our online offering needed to reflect our relationship with you, as a product manufacturer, focused solely on servicing existing customers.
We want to make your online experience with us simple and smooth. We’ve listened to your feedback and worked with customers to understand what’s important, to make sure we deliver the service you expect, and a solution tailored to your needs that’s easy to use. Rest assured we will have some walkthrough videos to help you find your way around.
We know from experience trying to deliver a perfect technology solution is complex and can take years. So, from the beginning we’ve had the goal of delivering a simple digital experience that can evolve. To help us stay true to this we used four design principles:
- make it simple
- make it consistent
- make it reliable
- deliver it accurately.
Focusing on what’s important
To make sure the technology meets your needs we’ve worked with advisers to determine what’s important. We aim to deliver a digital experience over time that:
- improves your day-to-day interactions with us
- reduces your cost to serve with simple self-service options
- provides a more personalised experience for customers
- helps streamline our team processes
- and delivers a consistent experience for everyone.
We will continue to work with this group as we test, rollout and enhance the technology over time.
A personalised experience for customers
AMP Life Central provides customers with a personalised experience tailored specifically to the AMP Life products they have. Instead of using MyAMP customers will use AMP Life Central, which provides a consistent digital experience across all devices, so they can self-serve or request service anytime, anywhere.
In the lead up to the launch of AMP Life Central in June/July, there will be more information available. Keep an eye out for updates via the AMP Product Journal and your AMP Life Business Partnerships team.
Any advice and information on this website is general in nature and is provided by AMP Life Limited ABN 84 079 300 379 (‘AMP Life’), which is part of the Resolution Life group. The advice does not take into account your personal objectives, financial situation or needs. Therefore, before acting on the advice, you should consider the appropriateness of the advice, having regard to those matters.
Products in the AMP Eligible Rollover Fund, National Mutual Retirement Fund, and NM Pro Super Fund are issued by Equity Trustees Superannuation Limited ABN 50 055 641 757. Insurance and Investment products are issued by AMP Life.
AMP Limited ABN 49 079 354 519 has sold AMP Life to the Resolution Life group whilst retaining a minority economic interest. AMP Limited has no day-to-day involvement in the management of AMP Life whose products and services are not affiliated with or guaranteed by AMP Limited. AMP Limited is not liable for products issued by AMP Life or any statements or representations made in the PDS or policy documents for those products. “AMP”, “AMP Life” and any other AMP trademarks are used by AMP Life under licence from AMP Limited. AMP Life is part of the Resolution Life group and can be contacted on 133 731 or via the contact us page. If you decide to purchase or vary a financial product, AMP Life and/or other companies within the Resolution Life group will receive fees and other benefits, which will be a dollar amount or a percentage of either the premium they pay or the value of their investments. You can ask us for more details.
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